AI Chatbot in Telegram for Business

Your Storefront, Inside Telegram

Your customers are already in Telegram every day — this bot puts your store where they are. It shows products, prices, and links straight to the product page, right in the chat: the same natural-language search and product cards a shopper gets on your site, now in the app they never close. And it's wired into your business the way a website widget is — every conversation drops the contact + what the person was actually looking for + the full thread into your CRM, alerts your team, and hands off to a live operator inside Telegram, without the customer leaving the chat. Your code, your data, no vendor lock-in. The same engine already runs this in retail at Shoe IT.

The Telegram-Native Flow

The bot speaks Telegram's native language: inline buttons, product cards, free-text natural-language search, and /-commands your customers already expect. A visitor describes what they want or taps through a guided flow, and the bot returns product cards with prices and a link straight to the product page — the same result they'd get on your site. When the visitor is ready, contact, request and the full conversation are pushed straight into your CRM, with an instant notification to your team's Telegram group.

When a conversation needs a human, your operator connects from inside Telegram with a single command — the bot steps back, the operator takes over, and the customer never has to leave the chat or repeat themselves. That handoff, native to the channel, is the genuine Telegram differentiator over a website widget.

What Your Telegram Chatbot Delivers

Your Products, Right in the Chat

Product cards with live prices and a link straight to the product page — the same natural-language search and result a shopper gets on your site, now inside Telegram.

Instant Lead Notifications

The contact, the request, and the full conversation reach your sales team's Telegram group the moment it's captured — no dashboard to check, no delay.

Live-Operator Handoff, In-Channel

Your operator connects to a live conversation from inside Telegram, replies as themselves, and releases it back to the bot when done — no separate tool, no context lost.

CRM Integration

Bitrix24, amoCRM, or a custom stack — the same integration standard as every chatbot we build, connected to your Telegram bot.

Try It Live

Working Telegram bots you can open right now:

Royal Finance — @RoyalFinanceAiBot. A hybrid chatbot working across 30+ credit products from 14 partners — Telegram is one of its access points. We haven't published measured results for this deployment; open the bot and judge the mechanism yourself.

Shoe IT — @shoe_it_ai_bot. A retail product-finder bot: natural-language search, live pricing, one-tap lead capture, for a premium Italian footwear store. It just launched — no published metrics yet, same honest position as any new deployment. This is a working system you can verify yourself.

A note on language: Royal Finance and Shoe IT both reply in Russian — they're deployments for Russian-market clients. We build Telegram bots in whatever language your customers speak, English included; these simply aren't English demos. Open them to see the engine running in production — the flow itself (natural-language request → card → price → lead) is legible regardless of the language it's answering in.

Frequently Asked Questions

What can a business Telegram bot do that a basic one can't?

A basic bot answers a few questions and stops. A business-grade one sells: it shows product cards with prices and a link to the product page in the chat, captures the contact and the full conversation into your CRM with an instant team alert, and lets a live operator take over without the customer leaving Telegram — the same selling experience as your site, in the app your customers already use.

Will it integrate with our CRM?

Yes, if it has an API. We've connected chatbots to Bitrix24, amoCRM, and custom CRM stacks. Tell us your stack during the free consultation and we'll confirm the integration path.

How does a human operator join the conversation?

From inside Telegram — the operator connects to a live dialog with a single command, replies reach the customer directly, and the bot steps back until the operator releases the conversation. No separate console required for the Telegram channel.

Where do lead notifications go?

Straight to your sales team's Telegram group, the moment a lead is captured — not a dashboard you have to remember to check.

What does it cost, and how long until launch?

$3,000–$20,000+ per project, following our standard chatbot tiers — see the full pricing table on the chatbot service page. 4–8 weeks to an MVP with core flows, product/answer logic, and CRM integration.

Pricing

A Telegram business chatbot follows our standard chatbot pricing — reference the AI chatbot development pricing table for the full tier breakdown:

$3,000–$20,000+ per project, maintenance 20–30% of build cost/year.

Every project starts with a free consultation and a fixed estimate — no commitment.