AI Chatbot Development for Business
Custom AI chatbot development. Hybrid architecture, CRM integration, 24/7 support. Proven with Royal Finance — 30+ products.
Your customers don't wait. They don't repeat themselves. And they won't navigate a phone tree at 11 PM. We build AI chatbots that handle the routine inquiry layer without human escalation: accurately, instantly, 24/7 — and hand over to a person the moment the conversation needs one.
We combine two AI approaches in one system. Deterministic rules handle the scenarios where accuracy is non-negotiable — pricing, compliance, personal data. The LLM layer handles everything else: understanding intent, maintaining conversation context, and responding naturally across languages. Your customer gets a precise answer and a natural conversation in the same chat.
The system connects to your CRM, knowledge base, and internal databases through APIs. Responses are grounded in your actual data through retrieval-augmented generation — reducing hallucination and keeping answers relevant to your business. The same engine can answer your new hires: see the employee onboarding chatbot.
What Your AI Chatbot Delivers
Hybrid Architecture
We build chatbots that combine rule-based precision with LLM flexibility — so critical answers are always accurate and free conversation stays natural.
System Integration
We connect your chatbot to CRM, ERP, helpdesk, and databases via API. Salesforce and other — if it has an API, we integrate.
Multi-Language Support
One chatbot, multiple languages. We've deployed YandexGPT for Russian and GPT-4o for English in a single system.
Your Code, Your Data
No vendor lock-in. You own the code, the data, and the infrastructure. We build on open standards — switch providers anytime.
Our AI Chatbot Development Process
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1
Discovery
1 weekWe analyze your support data, map conversation patterns, and define what the bot handles vs what stays with humans. We deliver a clear architecture recommendation.
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2
MVP Development
4–8 weeksWorking chatbot with core conversation flows, system integrations, and quality guardrails. You test with real users before we go further.
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3
Iteration & Launch
2–4 weeksWe refine conversation logic based on real user feedback, expand conversation coverage, and improve response accuracy. The bot goes live when it's ready.
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4
Ongoing Support
Conversation monitoring, model updates, and scenario expansion as your use cases grow. 20–30% of build cost annually.
Royal Finance: Hybrid AI chatbot handling 30+ loan products across 2 languages
Deterministic rules for compliance-critical product matching, LLM for natural conversation. Built with Django + YandexGPT/GPT-4o.
Frequently Asked Questions
Do I need a custom chatbot, or will a SaaS platform work?
Depends on your volume, complexity, and integration needs. If you have fewer than 500 conversations per month and standard questions, a platform is probably fine. Beyond that — especially if you need CRM integration, multi-language support, or compliance-safe routing — custom development often pays for itself within a year. We wrote a detailed build vs buy comparison to help you decide.
What do you need from us to start?
Access to your support data (ticket logs, chat transcripts), product documentation, and a point of contact who knows your customer questions. We handle the rest — architecture, development, testing, deployment.
How quickly can you deliver an MVP?
4–8 weeks for a working chatbot with core scenarios and integrations. Simple FAQ bots can be faster. Enterprise multi-channel solutions take 10–16 weeks.
What determines the cost?
Three factors: conversation complexity (simple FAQ vs multi-step workflows), number of system integrations, and language requirements. Projects range from $3,000 for a simple FAQ bot to $20,000+ for enterprise-grade solutions. Every project starts with a free consultation and a fixed estimate.
Do you build voice chatbots or outbound calling?
No, we don't build voice chatbots or outbound calling. Our chatbots work in text: in the chat on your website and in messengers. We don't build voice bots, robocalls or cold-calling systems, and we don't do outbound marketing. The chatbot answers people who wrote in themselves: it advises, helps choose a product or service, and takes the request.
Have you done this for businesses like mine?
We've built chatbots for financial services (Royal Finance — 30+ loan products), and our architecture handles any industry where accurate, context-aware conversation matters. The hybrid approach — combining rules and LLM — works especially well in regulated industries and complex product catalogs.
How do you prevent the bot from giving wrong answers?
Three layers: system prompts that define the bot's boundaries, RAG (retrieval-augmented generation) that grounds responses in your actual data, and deterministic routing for questions where LLM generation isn't acceptable. Where the model runs is agreed with you: cloud models through the provider's business API, or a model on your own servers when the data must not leave.
Pricing
FAQ bot with standard integrations
$3,000–$8,000
4–6 weeks
Hybrid bot with CRM integration
$8,000–$20,000
6–10 weeks
Enterprise multi-channel solution
$20,000+
10–16 weeks
Annual maintenance: 20–30% of build cost. Includes monitoring, model updates, and conversation flow expansion.
Every AI chatbot development project starts with a free consultation and a fixed estimate — no commitment.
We will go through dialogue scenarios, integrations and bot architecture, and prepare an estimate.
